Organisations I’ve worked with
Systems & Operations Consultant
Jess works with solo practitioners and small businesses to fix broken systems, connect disconnected tools, and build operations that don’t need you in the middle of everything.
Book a Clarity Call →
What I Do
It’s not that the problem is a lack of tools — it’s that those tools don’t talk to each other, the processes exist in your head, or the whole thing has grown in a way that now creates more work than it saves.
Jess takes your disconnected systems, broken workflows, and data that’s going nowhere and turns them into something that actually runs — whether that means cleaning up your data, connecting your platforms, or building processes someone else can own.
Case study: from disconnected stack to systems that run without you →
About
Jess has worked on digital transformation projects across multinational companies and small businesses, as well as co-founded an Innovate UK grant-winning adtech startup, which means she’s been on both sides of the table. The problems that slow down a 50-person team are the same ones that slow down a solo practitioner.
The scale of the problem might change, but the underlying issues don’t. It’s not about making things sound more complicated than they are. It’s about making your business work for you.
Services
Every engagement starts with a deep dive into where your business actually is.
90 minutes · written summary within 48 hours
A focused session to identify what’s broken, what matters most, and where to start. Written summary within 48 hours.
Right for you if: You know something isn’t working but aren’t sure where the problem starts or ends. Often the first step into a longer engagement.
Fixed scope
2–3 weeks · intake call + written action plan + delivery call
A full review of your tech stack, workflows, and processes, with a prioritised action plan for fixing what’s not working.
Right for you if: You’ve tried to fix things yourself and keep hitting the same walls. You need someone to look at the whole picture and tell you what actually matters.
Fixed scope
Monthly · two sessions + async support
Guided implementation of what the audit surfaced. Fixed scope, agreed at the start of each month. No surprises.
Right for you if: You have a clear plan but need expert guidance to execute it without going down the wrong rabbit holes.
Fixed scope · extra hrs at £150/hr
Limited to five clients
A consistent thinking partner who already knows your business. Limited to five clients.
Right for you if: You want ongoing support without a big commitment. Often where clients land after implementation ends.
Fixed scope · limited availability
Results
Siloed tools, broken processes, systems that depend on one person to hold them together: scale doesn’t matter, which is why the same approach applies across the board.
Co-Founder
As the co-founder of a two-time Innovate UK grant winning adtech startup, Jess understands what it is to be responsible for all aspects of a business with limited time, limited budget, and no one to escalate to.
EU Government Body
Ran a full capability audit, and subsequent implementation across communications systems, partner CRM, and technology stack. Managed RFP processes, worked with the team to create formalised processes and built the data architecture and automations from scratch.
Major News Publication
A global marketing and creative team using Airtable but not getting the most from it. Ran 20+ discovery sessions across the team, mapped multiple workflows, and identified where data silos, manual workarounds, and disconnected tools were slowing people down. Delivered a prioritised set of fixes, and a development roadmap to take them from functional to fully embedded.
Major Streaming Platform
Performed audit on creative ordering and media trafficking workflow that had grown bloated and unreliable over time. Audited everything from creative asset ordering brief to media trafficking process to business intelligence dashboards, identified where manual workarounds, process irregularities and disconnected tools were causing data loss downstream, and delivered a prioritised set of fixes to clean up the process and improve reporting reliability.
Major Media Organisation
Performed a full-scale review of Airtable and possible competitors for a major media organisation. Led the requirements gathering process across 10+ teams and 70+ stakeholders, built and scored a detailed functional requirements framework across project management, workflow, and reporting needs, and produced the RFI that went out to vendors, providing the business with a clear, evidence-based foundation for the platform decision.
Get Started
The Clarity Call is 90 minutes. You’ll leave with a clear picture of what’s broken and a concrete plan for what to do next.
Book a Clarity Call →Contact
If your business is running well but the systems behind it are not, let’s talk.
hello@jesscarlin.com